Clipmate

Privacy Policy

We're committed to protecting your privacy and handling your data responsibly. This policy explains how we collect, use, and protect your personal information.

Last updated: October 25, 2025
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→ Information We Collect→ How We Use Your Information→ Global Compliance→ Your Rights→ Data Security→ Contact Us
About Clipmate

Clipmate Ltd (pending incorporation) ("we", "our", "us") operates the Clipmate platform - an AI-powered content production service that helps creators produce professional video content efficiently.

This Privacy Policy applies to all users of our platform, regardless of location, and explains our practices regarding personal data collection, processing, and protection.

Information We Collect

Account Information

  • • Name and email address (required for account creation)
  • • Payment information (processed securely via Stripe and Lemon Squeezy)
  • • Profile preferences and settings
  • • Subscription and billing history

Usage Data

  • • Platform interactions and feature usage patterns
  • • Device and browser information (type, version, operating system)
  • • IP address and general location (city/country level)
  • • Log files and technical diagnostics
  • • Performance metrics and error reports

Content Data

  • • Scripts, video projects, and user-generated content
  • • Uploaded files and media assets
  • • Project metadata and settings
  • • Voice recordings and AI-generated content

Marketing & Communications

  • • Email preferences and communication history
  • • Survey responses and feedback
  • • Support ticket conversations
  • • Newsletter subscriptions (with explicit consent)
How We Use Your Information

Service Provision

To provide, operate, and maintain Clipmate services, including AI content generation, video editing tools, and platform functionality.

Payment Processing

To process payments securely through our trusted partners (Stripe and Lemon Squeezy) and manage subscription billing.

Communication

To send important updates, support responses, security notifications, and marketing communications (with your consent).

Platform Improvement

To analyze usage patterns, optimize performance, develop new features, and enhance user experience.

Legal Compliance

To comply with applicable laws, prevent fraud, ensure platform security, and protect user rights.

Global Privacy Compliance

🇪🇺 UK & European Union (GDPR)

We comply with the General Data Protection Regulation (GDPR) for all EU/UK users:

  • • Lawful basis: Legitimate interest, contract performance, consent
  • • Data minimization: We collect only necessary information
  • • Transparency: Clear information about data processing
  • • Data portability: Export your data in standard formats

🇺🇸 United States (CCPA & State Laws)

We respect California Consumer Privacy Act (CCPA) and other state privacy laws:

  • • Right to know: What personal information we collect and why
  • • Right to delete: Request deletion of your personal information
  • • Right to opt-out: Opt out of data sales (we don't sell data)
  • • Non-discrimination: Equal service regardless of privacy choices

🌍 Gulf Cooperation Council (GCC)

We respect local privacy principles across GCC countries:

  • • Cultural sensitivity: Respectful data handling practices
  • • Local compliance: Adherence to national privacy frameworks
  • • Data localization: Understanding of regional requirements
  • • Transparency: Clear communication in multiple languages
Your Privacy Rights

Access Your Data

Request a copy of all personal information we hold about you.

Correct Information

Update or correct any inaccurate personal information.

Delete Your Data

Request deletion of your personal information (right to be forgotten).

Data Portability

Export your data in a machine-readable format.

Object to Processing

Object to certain types of data processing.

Withdraw Consent

Withdraw consent for marketing communications anytime.

How to exercise your rights: Contact us at privacy@clipmate.io with your request. We'll respond within 30 days.

Data Security & Retention

Security Measures

Encryption

SSL/TLS encryption for data in transit

Secure Storage

Encrypted databases and secure cloud infrastructure

Access Controls

Strict employee access on need-to-know basis

Regular Audits

Security assessments and vulnerability testing

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • • Active accounts: While your subscription is active
  • • Inactive accounts: 12 months after last login
  • • Payment data: 7 years for tax and legal compliance
  • • Support tickets: 3 years for quality and training purposes
  • • Marketing data: Until you unsubscribe or object
Third-Party Services

We work with trusted third-party services to provide our platform:

Payment Processing

  • • Stripe (PCI DSS compliant)
  • • Lemon Squeezy (secure billing)

Analytics & Monitoring

  • • Supabase (database hosting)
  • • Vercel (platform analytics)
Contact Us About Privacy

Privacy Questions

Have questions about how we handle your data? We're here to help.

privacy@clipmate.io

We respond to privacy inquiries within 48 hours

Company Information

Clipmate Ltd (pending incorporation)

Registered address: [To be updated after incorporation]

Support: support@clipmate.io

Policy Updates

We may update this Privacy Policy occasionally. When we do, we'll notify you via email and update the "Last updated" date. Continued use of Clipmate after changes constitutes acceptance of the updated policy.